About shipping

You will have your items between 8-10 business days.

About returns

In case of breakage or serious damage, it must always be communicated within the first 24 hours upon receipt of the merchandise to colorsdisseny@gmail.com After this time, no claim will be accepted.

If the package has any external blow (or breakage of the box) it must be stated on the delivery note of the carrier when signing the receipt.

It is important to take pictures to be able to report it. If the package does not have any time but the interior merchandise is damaged or broken, photographs must be taken and reported by mail to colorsdisseny@gmail.com in the first 24 hours. In this way we can file a claim with the transport agency, and thus proceed to return the price of the part and the transport fee or send an equal part in replacement without transport cost.

If for any other reason you are not satisfied with your order, you can contact us via email colorsdisseny@gmail.com. In case of cancellation of the purchase, we warn that once the packaging is opened, the right of withdrawal cannot be exercised.

Products made to measure for the client, orders on demand, own collection and photographs do not admit changes or returns.

About Refund Policy and Guarantee

We accept return with refund when the description does not conform to the product due to an error in manufacturing, measurements, colors, etc.

Regarding the guarantee, this will only cover manufacturing errors and will only be effective when the product has been transported and used correctly, cleaned correctly and maintained under normal conditions:

In accordance with the technical specifications indicated for each product.

Under environmental conditions in accordance with the specifications indicated by the manufacturer.

In specific use for the function with which it was designed in the factory.

Under electrical operating conditions in accordance with the specifications and tolerances indicated.